Frequently Asked Questions
Everything you need to know about shopping with Merchant's Inventory.
What is your standard shipping policy?
We offer standard shipping on all domestic orders, which typically takes 3-5 business days to arrive. Expedited shipping options are available at checkout for an additional fee.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
What payment methods do you accept?
Merchant's Inventory accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Affirm.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we vet all our manufacturing partners for fair labor practices.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.